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For solutions tailored to the Financial Services
Industry, click
here
 
That’s what we care about. The James Paul Group
is committed to bringing you the right performance solution. That
is why we have partnered with best in class solution providers in
the areas of sales,
management
and customer
service.Through
our 49 years of experience, and a diagnostic process that thoroughly
details your issues and objectives, we are able to provide the exact
solution you need through products, programs, consulting services,
tools and training designed specifically for you. The solutions
we provide your organization will have impact in the following areas:
Our
Performance Selling Solution builds the framework for understanding
the sales process. This program incorporates your relevant markets,
product focus, typical customer objections and questions, and “shared”
sales challenges.
Topics
include:
- Determine
why you are winning and losing business
- Map
your sales process to your customers buying process
- Hire
and retain the right people
- Evaluate
your current sales team for predictive sales skills
- Establish
the right selling activities
- Evaluate
and prioritize opportunities
- Manage
customer interactions
- Develop
a communication plan for important sales calls
- Enhance
ability to persuade and influence others
- Resolve
contentious conflict
- Manage
complex sales opportunities
- Build
a plan to retain and grow your largest customers
- Maximize
your channel partnerships
- Manage
a sales funnel
- Ensuring
Forecast Accuracy
 Our
Sales Management solutions are designed to empower your managers
with the skills and knowledge to influence and lead their teams
to their full potential. During this program, sales managers and
coaches will learn how to set, track, motivate, evaluate, and provide
feedback on sales and service expectations.
Topics
include:
- Hiring
and retaining the right people
- Building
strong teams
- Managing
for results
- Setting
expectations and assessing results
- Leadership
Skills
- Developing
organizational talent
- Assessing
individual performance
- Coach
and reinforce for improvement
- Manage
through change
- Conduct
effective meetings
- Establish
standard management practices
Very
often your customer contact personnel provide the only live interaction
with your customers. Our programs will teach your customer
service personnel the foundation skills for retaining your valuable
customers as well as identifying and pursuing cross-selling and
up-selling opportunities.
Topics
include:
- Measuring
customer satisfaction and loyalty
- Understanding
your brand awareness
- Building
rapport
- Listening
to customers and uncovering needs
- Offering
solutions
- Handling
customer complaints and problems
- Effectively
dealing with upset customers and challenging situations
- Avoiding
misunderstandings
- Managing
expectations
- Taking
responsibility
- Working
with internal teams by building cooperation and communication
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